Frequently Asked Questions
Have a question? Please read our FAQs below. If you still have an outstanding question or concern, please call us, email us or leave us a message using the information on this page.
Before Your Test
Are your tests accepted for international travel?
Yes. COVID-19 testing via Swift Clinics is available to passengers travelling internationally that require a negative test. We provide a valid travel-related PCR lab certificate that is required, and accepted, by many destination countries.
Passengers are responsible for confirming all requirements for their destination and confirming any specific details regarding the type of testing or reporting.
Please note that we currently do not provide testing services for Hong Kong, Jamaica and St. Kitts.
What type of tests does Swift Clinics offer?
Swift Clinics conducts all testing on Health Canada approved testing equipment, and all tests are administered by registered medical professionals.
PCR and Antigen tests detect the presence of the COVID-19 virus itself, indicating whether or not there is an active infection. Antigen Tests are less reliable than PCR tests, but are accepted in some jurisdictions for travel purposes.
Antibodies are proteins generated by the immune response to infections. COVID-19 Antibody blood test detects antibodies reactive to SARS-CoV-2 viral proteins. This test can be used to assess recent or previous infection with SARS-CoV-2.
How do I know what the testing requirements are for my destination?
Requirements for travel are changing frequently and each destination is different. Please contact your airline and public health authorities at your destination for the most accurate and up-to-date information.
Passengers are responsible for confirming all requirements for their destination and confirming any specific details regarding the type of testing or reporting. Swift Clinics is not responsible for advising on, or meeting any travel requirements.
What information is included on your test result?
The test report will have the following fields:
- Your name, date of birth and gender
- Date and time of specimen collection
- Date and time of report generation
- Type of test performed and your result
- Name of clinician administering the test
- Passport number (if passport is provided in person)
- Passport issuing Country (if provided)
- Type of sample collected (nasal or nasopharyngeal)
Please remember to bring your Photo ID to your appointment (or passport, if passport number is required).
How will I get my results / travel certificate?
As soon as your results are in, you’ll receive them by email. If you do not have access to a printer, please advise us at the time of your sample collection, and we can provide a printed copy for your records to pick up at a later time.
How many people can I book at a time?
You can only book one person per appointment. If you are travelling with a group, such as your family, you can book sequential appointments (pending availability).
What is the minimum age for Covid-19 Testing?
We offer Covid-19 Testing for Children 6 months and older.
Why do you charge for your tests?
COVID-19 tests for asymptomatic patients travelling internationally aren’t covered by the provincial government. To serve patients as quickly as possible, we provide private and independent testing solutions to travellers.
What is your cancellation policy?
Patients can cancel or reschedule without a fee up until 24 hours before their appointment. Appointments cancelled within 24 hours will be charged 50% of the full fee.
How can I cancel or change my appointment? Is there a fee to modify my booking?
Please call us to change or cancel your appointment, or use the link in your confirmation email.
There are no fees for changing your appointment date or time.
Are walk-ins allowed?
Walk–ins are NOT allowed, however we do offer Same Day appointments. You must book appointments for all travelers separately.
Who can I contact for my event, corporate or workplace need?
Please contact info@SwiftClinics.ca with your questions and needs to receive a follow-up and a proposal.
On Your Test Date
When should I arrive for my test?
Please arrive no more than 5 minutes before your scheduled appointment time. Please remember to bring Photo ID (or passport if you need the passport number included on your test result).
How long will my appointment take?
The appointment to collect the specimen for the Covid-19 Testing will take approximately 5-10 minutes.
Where do I pay for my test?
Payments will be collected on arrival. Please note only credit and debit cards are accepted for payments.
What forms of payment do you accept? How am I billed?
We accept Visa, Mastercard, Amex and Debit cards. You do not need to make a payment at the time of booking.
In exceptional circumstances we accept cash, however for health, hygiene and minimizing contact, card payments are preferred.
What do I need to bring to my appointment?
Please bring Photo ID for your test documentation. Please also bring your original passport as proof of your identity if you would like to include the passport number on your test results.
After Your Test
What should I do if my test result is not negative?
If you have a result finding other than negative (including positive), please self-isolate immediately and contact your primary healthcare provider. In addition, please follow up with Public Health for further testing at: https://covid-19.ontario.ca/assessment-centre-locations.
Do you offer refunds if my results are delayed?
Yes, we may refund the amount which you paid for your test if we are unable to deliver a result within the expected time, at our discretion.
Please note that on occasion, your test results may not reach your inbox due to junk filtering, corporate filters, or server errors on your email service. Refunds will not be provided for any such technology issues. If results could not be produced because of a test, sample or technological issue or error, you may be offered a re-test at no additional cost to you.
If you don’t have your results within the expected time, please check your email including spam folders, and if required, contact us as soon as possible to have them resent.
What do I if I don't receive my test results within the expected time?
Swift Clinics provides a regular and a priority turnarounds for all our tests, including RT- PCR testing. All test results are available same day.
Please note that on occasion, your test results may not reach your inbox due to junk filtering, corporate filters, or server errors on your email service. If you don’t have your results within the expected window, please check your junk or spam folder. If you still cannot find the results, please contact us at 647-366-9171 and firstname.lastname@example.org as soon as possible.
If my travel destination changes the entry requirements, is there a refund available?
Once the test has been administered, there are no refunds that will be issued on tests.
If my travel destination refuses me entry, will I be issued a refund?
It is the responsibility of the passenger to check the entry requirements for their destination, and no refunds will be provided. Swift Clinics is not responsible for providing any reimbursement related to delayed or missed travel. Passengers are responsible for confirming all requirements for their destination prior to travel.
How do I show my test results at departure and/or arrival?
It is recommended that you bring a printed copy of your results with you. Some travel destinations require you to upload a copy of your results before departure. Please check with your airline as well as your travel destination to ensure you fully understand their requirements for providing proof of test results.
Does getting tested guarantee that I do not have COVID-19?
Since it is possible that you are still in the incubation period and the virus cannot be detected yet, or that you may become infected during the period between the test and your trip. As such, the test does not provide any proof or guarantee.
About Our Services
Covid-19 RT-PCR Testing
Swift Clinics uses Health Canada approved, Real-Time Polymerase Chain Reaction (PCR) devices operated by licensed Medical team.
The test uses a sample collected from a person’s nose, using a non-invasive swab that goes approximately 1cm into the nostril. The test will not tell you if you had COVID-19 in the past.
Our RT-PCR tests are valid for international travel.
Swift Clinics performs rapid Antigen testing on Health Canada approved devices. Results for Rapid Testing can be provided as fast as 30 minutes. Rapid tests are not as sensitive as a RT-PCR tests but can be used to detect the presence of the virus amongst symptomatic and contagious carriers. Our rapid tests are valid for travel to the US, the UK and select European destinations. For all other countries, the RT-PCR test is required.
Antibodies are proteins generated by the immune response to infections. The antibodies can be produced even if a person has few or no symptoms during the infection.
COVID-19 Antibody blood test detects antibodies reactive to SARS-CoV-2 viral proteins. This test can be used to assess recent or previous infection with SARS-CoV-2.
Swift Clinic provides Antibody testing as fast as 30 minutes. Please note that this is a serum (blood test) that requires a small pin prick (similar to a blood glucose measuring device).
Pediatric Covid-19 Testing
We offer Covid-19 testing for children 3 years and older.
Events & Corporate Testing
We offer mobile, on-premises and event testing services for Covid-19.
Rapid Antigen and Fast RT-PCR Covid-19 testing is offered for weddings, sports and other community events.
Ongoing or customized testing is also offered to offices and workplaces including healthcare, manufacturing, food services, logistics, film and production, warehouse and retail facilities.
Have a Different Question?
Email us anytime at info@SwiftClinics.ca
Or call — 647-366-9171