Frequently Asked Questions

Have a question? Please read our FAQs below.
If you still have an outstanding question or concern, please call us, email us or leave us a message using the information on this page.

Chronic health conditions do not mean you can’t travel safely. Here are some tips for safe traveling: Consult with a travel clinic such as us, to see if you require any medications or immunizations If you travel with any medications or require any special equipment, make sure you carry documentation such as a letter from your physician explaining your condition and supplies Carry a record of all your medications and dosages, as well as any vaccinations you have received If you will cross time zones, make sure you plan ahead and fully understand the applicable schedule for your medications and treatments Don’t forget to pack extra medication to last in case of departures Don’t pack important medications or equipment in your checked-in luggage in case it is misplaced by an airline or airport, or possibly damaged during transportation Before you depart, be sure to have appropriate health insurance and coverage. Obtain advice and review any exclusions or limitations. With a little bit of planning, travelers with chronic health conditions can enjoy their trip just like everyone else!
Pregnant women should consult with their healthcare provider before travel and prior to any medications, including vaccinations. In general, vaccinations should be avoided in the first trimester. Live virus vaccines, such as oral typhoid, should be avoided in all trimesters. A travel clinic physician can advise you on vaccination, taking into account the risks of contracting a disease while pregnant, as well as the potential risks of vaccination for both the mother and the fetus.
Please also bring your health card and driver license.
We accept Visa, Mastercard, Amex and Debit cards. You do not need to make a payment at the time of booking. In exceptional circumstances we accept cash, however for health, hygiene and minimizing contact, card payments are preferred.
Appointment may take 45 minutes to 2 hours depending on the number of participants in a consultation.
Walk–ins are NOT allowed, however we do offer Same Day appointments. You must book appointments for all travelers separately.
Please call us to  change or cancel your appointment, or use the link in your confirmation email. There are no fees for changing your appointment date or time.
Patients can cancel or reschedule without a fee up until 24 hours before their appointment. Appointments cancelled within 24 hours will be charged 50% of the full fee.
You can only book one person per appointment. If you are travelling with a group, such as your family, you can book sequential appointments (pending availability).

Have a Question? Get in touch with us!